We want you to have the best experience when shopping with us. Please read through our store policies before placing your order.

No Returns or Exchanges

All items are made to order, which means they are specially created just for you. Because of this, we do not accept returns or exchanges. Please be sure of your selections before placing an order.

Pre-Order Policy

Some PinkLoMein items are offered as pre-orders. This means the item is not yet in stock and is being produced specifically for you.

Pre-order items will ship once inventory becomes available. Estimated production and shipping timelines will be noted on the product page at the time of purchase.

By placing a pre-order, you acknowledge that:

• Production times may vary.

• Your order will ship after the item has been completed and received.

• Tracking information will be provided once your order has shipped.

If your order includes both pre-order and in-stock items, your full order may ship together once the pre-order item is ready, unless otherwise specified.

We appreciate your patience and support — each piece is created with care and intention.

For questions regarding your pre-order, please contact us at [your email address].Order Tracking

Once your order has shipped, you will receive a tracking number via email. We encourage you to track your package regularly until it arrives to ensure safe delivery.

Shipping Timeline

• All products are made to order.

• Please allow 2–4 weeks for production and delivery.

• Processing and shipping times may vary slightly during holidays or high-volume seasons.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We cannot guarantee delivery if an incorrect or incomplete address has been provided. If a package is lost or undeliverable due to an incorrect address, we cannot issue replacements or refunds.

Workshop cancellations

Inclement Weather Policy

Your safety is our priority. In the event of severe weather conditions that make travel unsafe, we reserve the right to postpone scheduled workshops.

How it works:

∙ We monitor weather forecasts leading up to each event

∙ If postponement is necessary, we’ll notify all registered participants at least 24 hours in advance (or as soon as conditions allow)

∙ Notifications will be sent via email and text message

∙ Your registration automatically transfers to the rescheduled date

∙ We’ll work with you to find an alternative date that accommodates your schedule

Stay informed:

We recommend checking your email the day before your scheduled workshop for any weather-related updates.

Please note: Workshop fees are non-refundable. In the event of weather-related postponement, your payment will be applied to the rescheduled session.

Questions about our weather policy? Contact us at info@pinklomein.com